LOGISTICS

Problem Reporting & Resolution

TSM Corporation has provided Trident Fleet Support services since 1993. The mission support functions include problem reporting and resolution, logistics support, security support, modification support, operational and tactical deployments, periodic in-port maintenance, Command and Control System modernization, major shipyard overhauls, post-shipyard operational testing and certification, Trident Training Facility installations and modernization, and ship mission conversion.

Elements of the problem reporting and resolution support effort include:

• Collect problem reports from submarines and support facilities
• Prepare problem reports documenting technical assistance
• Screen for security content
• Screen problem report fields for accuracy, completeness, and understandability
• Input data and maintain problem database
• Convert shipyard problem reports to Trident database format and input data into database
• Collect resolution action data and update database.
• Coordinate laboratory re-creation of problems and resolution analysis
• Collect and analyze additional data required for laboratory analysis of problems
• Develop database reports to evaluate history and/or analyze trends
• Produce and distribute routine tracking reports
• Review deferred maintenance actions for inclusion in each ship's maintenance period
• Provide direct technical assistance for problem resolution aboard ship, at training facilities, at shipyards, and at the intermediate maintenance facilities