OTHER SERVICES

Technical Documentation

Level IV Interactive Electronic Technical Manuals (IETMs) created by TSM merge training with technical documentation. Our systems approach to providing technical information embraces John Sweller's Cognitive Load Theory by using a multimedia mix to deliver balanced packaging of information. According to Clark and Mayer, this approach results in an 80 percent mean gain in comprehension. In productive terms, TSM's approach significantly reduces time spent reading and assimilating information from technical manuals, technical orders, and other publications.

TSM's 20 plus years of technical writing experience include documentation for both commercial and military applications. Technical documentation development efforts have been implemented for the following:

• Department of Defense (DoD) (Army, Navy, Air Force, Marine Corps)
• Department of Homeland Security (Coast Guard, Emergency Preparedness & Response)
• Federal Aviation Administration
• Foreign Military Sales
• FedEx
• CalSpan Corporation
• IBM Corporation
• Raytheon/Hughes
• Lockheed Martin
• Northrop Grumman (TRW)

Development efforts include documentation sets supporting major weapons systems such as the H-60 helicopter, and other highly sophisticated systems such as the EP-3E ARIES II, AN/BQQ-5, AN/TSC-115, LAMPS MK III, Hawk, and AN/BSY-1. Documentation has been developed for a variety of training devices, microminiature component repair processes, automatic test sets, and automated systems such as the Marine Air-Ground Intelligence System.

Development experience includes:

• Organizational-, intermediate-, and depot-level maintenance manuals
• Operational checklists
• Maintenance requirement cards
• Parts catalogs
• Flight manuals
• DoD specifications and standards
• Software user manuals
• Trainer facilities reports
• Engineering change packages